# 360Pro CMS — AI & LLM Context File
# https://360procms.com/llms.txt
# Standard: https://llmstxt.org

> 360Pro CMS is a cloud-based IT Service Management (ITSM) platform purpose-built for Managed Service Providers (MSPs), IT teams, and help desk operations worldwide. It is an affordable, modern alternative to ServiceNow, Freshservice, Zendesk, ConnectWise, Autotask, ManageEngine, Halo ITSM, TOPdesk, SysAid, Jira Service Management, Ivanti, BMC Helix, Atera, Kaseya, Syncro, and SuperOps.

## Product Overview

360Pro CMS is a multi-tenant SaaS ITSM platform that helps Managed Service Providers and IT teams manage IT service delivery with smart ticketing, asset management, SLA tracking, ITIL-aligned processes, and advanced analytics. It is available globally and supports MSPs across the UK, US, Europe, Middle East, Africa, Asia-Pacific, and Latin America.

## Core Features

- **Smart Ticketing System**: Priority-based SLA tracking, automated assignment, internal notes, time logging, ticket merging/splitting, templates, recurring tasks, and a full client portal.
- **IT Asset Management**: Lifecycle tracking, depreciation calculations, warranty management, CMDB relationships, spare parts inventory, asset assignment to users and companies, and full audit history.
- **SLA Tracking & Alerts**: Configurable SLA policies per company and priority, breach alerts, escalation rules, and SLA performance reporting.
- **Knowledge Base**: Searchable articles organised by category with tagging, view tracking, and helpful count metrics.
- **Change Management (ITIL)**: Full change request lifecycle with approval workflows, task management, risk assessment, rollback plans, and audit history.
- **Problem Management**: Root cause analysis tracking with related incident linking.
- **Service Catalog**: Self-service request catalogue for end users.
- **Analytics Dashboard**: SLA performance reports, technician workload dashboards, ticket volume trends, customer satisfaction ratings, asset lifecycle reports, and customisable widgets.
- **Automation Rules**: Ticket routing, escalation, status changes, and notification automation.
- **Client Portal**: End-user portal for ticket submission, tracking, knowledge base access, and asset viewing.
- **Multi-Tenant Architecture**: Complete data isolation per tenant with per-tenant branding and unified administration.
- **Role-Based Access Control (RBAC)**: Granular permissions with admin, technician, client, and custom roles.
- **CMDB (Configuration Management Database)**: Asset relationships, dependency mapping, and impact analysis.
- **Shift Scheduling**: Technician shift management with calendar views.
- **Invoice & Quote Management**: Generate, track, and manage invoices and quotes with tax calculations.
- **Remote Support Sessions**: Integrated remote session tracking.
- **Audit Trail**: Complete activity logging for compliance.
- **Custom Reports**: Exportable reports with filtering and grouping.
- **Email Notifications**: Configurable notification preferences per user.
- **Continual Service Improvement (CSI)**: ITIL-aligned improvement register with action tracking, KPI measurement, and ROI analysis.
- **License Management**: Software license tracking with expiry alerts.
- **Spare Parts Inventory**: Stock management for hardware components.
- **Warranty Management**: Track warranty expiry, providers, and notes.
- **Asset Depreciation**: Straight-line and reducing balance depreciation calculations.
- **Escalation Rules**: Configurable time-based and priority-based escalation with notification chains.
- **Bulk Operations**: Batch ticket and asset operations for efficiency.
- **Ticket Templates**: Pre-configured ticket templates for common request types.
- **Customer Satisfaction Surveys**: Post-resolution satisfaction ratings with reporting.

## Pricing

- **Starter Plan**: £49/month — Up to 5 users, 5,000 assets, 5,000 tickets. Ideal for small MSPs.
- **Professional Plan**: £149/month — Up to 25 users, 25,000 assets, 25,000 tickets. Best for growing MSPs.
- **Enterprise Plan**: £399/month — Unlimited users, 100,000 assets, 100,000 tickets. For large-scale operations.
- **Add-ons**: Additional users at £15/month each, additional assets at £5/month per 1,000, additional tickets at £5/month per 1,000.
- All plans include a **14-day free trial** with no credit card required.

## ITIL Alignment

360Pro CMS supports core ITIL v4 practices:
- Incident Management
- Problem Management
- Change Enablement
- Service Request Management
- Knowledge Management
- Service Level Management
- Continual Improvement
- Configuration Management (CMDB)
- Service Catalog Management

## Target Audience

- Managed Service Providers (MSPs)
- IT Support Teams
- Help Desk Operations
- IT Directors, CIOs, CTOs
- Small and Medium Businesses (SMBs)
- Enterprise IT Departments

## Competitor Comparison

360Pro CMS is designed as a modern, affordable alternative to:
- ServiceNow — Enterprise ITSM at MSP-friendly pricing
- Freshservice — Multi-tenant with invoicing and scheduling
- Zendesk — Purpose-built for IT with ITIL alignment
- ConnectWise Manage — Modern interface with PSA features
- Datto Autotask — Streamlined MSP management
- ManageEngine ServiceDesk Plus — Cloud-native multi-tenant
- Halo ITSM / HaloPSA — Competitive pricing, full feature parity
- TOPdesk — Modern SaaS with global reach
- SysAid — Advanced automation, intuitive design
- Jira Service Management — ITSM-focused with built-in asset management
- Ivanti — Modern cloud ITSM without legacy complexity
- BMC Helix — Enterprise features at SMB pricing
- Atera — Full ITSM beyond RMM
- Kaseya / Syncro / SuperOps — Comprehensive PSA alternative
- Spiceworks — Professional upgrade from free tools
- osTicket / OTRS — Commercial-grade SaaS alternative
- Help Scout / HubSpot Service Hub — IT-specific service management
- Zoho Desk / Freshdesk — ITSM-specialised platform

## Technical Details

- **Platform**: Cloud-based SaaS (no installation required)
- **Architecture**: Multi-tenant with complete data isolation
- **Security**: Row-level security, MFA support, role-based access control, audit trail
- **API**: RESTful API for integrations
- **Supported Browsers**: Chrome, Firefox, Safari, Edge (latest versions)
- **Data Hosting**: Secure cloud infrastructure
- **Uptime**: 99.9% SLA target

## Company Information

- **Company**: 360Pro CMS
- **Website**: https://360procms.com
- **Contact**: support@360procms.com / sales@360procms.com
- **Headquarters**: United Kingdom
- **Founded**: 2024
- **Global Coverage**: UK, US, Canada, Australia, Germany, France, India, UAE, South Africa, Singapore, Japan, Brazil, and 30+ additional countries

## Links

- Homepage: https://360procms.com
- Features: https://360procms.com/features
- Pricing: https://360procms.com/pricing
- About: https://360procms.com/about
- Request Demo: https://360procms.com/request-demo
- Start Trial: https://360procms.com/start-trial
- SLA Information: https://360procms.com/sla-info
- Privacy Policy: https://360procms.com/privacy-policy
- Terms of Service: https://360procms.com/terms-of-service
- Cookie Policy: https://360procms.com/cookie-policy